Monday, November 5, 2012

Why do we settle for incompetence?

It's one of the most frustrating things I have to deal with as a restaurant manager. We have 4 managers. 3 of which can do the job no problem 99.9% of the time. And then there's # 4... The poster boy for incompetence when it comes to running a shift. 

I've lost count of how many times, over the last two years, myself or one of the other managers had to rush back to the restaurant to bail him out. Keep in mind we didn't come back because he called us. We came back because the STAFF called us, in the middle of a shift, begging for help as the ship was sinking fast.

Yet he still works there. 

What's even worse is the GM continues to defend him. When # 4 actually does something right it's: "Hey, # 4's doing good this week!" 

Look, I don't like to see people lose their jobs, especially in today's economic environment. But # 4 just can't do it. # 4 is not cut our for the position. # 4 is a huge liability! 

So at what point do you cut your losses? 

If I'm the GM it's 12 months ago.... But our GM and his boss don't see it that way. What I've been told is they have bigger problems than #4 in other restaurants they need to deal with first.

Scary thought....


  1. Incompetant staff are in every industry. In our country it is incredibly hard to sack someone for being useless.
    They have to be warned and counselled and just about committing a criminal offence to be dismissed

  2. You gotta get out of there..Send out the resume and start fresh somewhere else. It will only upset you more and before you know it you will be tossed out. Get out of the poison and start looking. You cannot hate and accept something at the same time. It will eat you away.